Make sure that you have entered the correct Office 365 username and password. Safari can cause Microsoft 365 issues due to the Intelligent Tracking Prevention (ITP) feature. Use the NAKIVO solution to back up Microsoft 365 data in Exchange Online, Teams, OneDrive and SharePoint Online for uninterrupted workflows and zero downtime.
Unresolvable Problem on Signing In Microsoft Office 365 Apps on Windows 10
Spent weeks with MS support and he got rather irritated when they told him to disable ADAL. He then started digging into Windows How to fix email not syncing and how modern auth works and came across the above fix. As soon as he figured it out he handed the full fix to MS support with all instructions as shown above. So hopefully the official MS support answer and documentation will change. It’s nuts to me that MS has had this issue for YEARS and has just been duck taping it and moving on. Disabling ADAL can “fix” the issue with outlook but in our experience it still left TONS of other stuff broken.
Microsoft Office 365 Activation Issues
However, sometimes employees may not have the required permissions to open and edit an item. If you have forgotten your password for the Office 365 account, try to recover or reset the password. A vast community of Microsoft Office365 users that are working together to support the product and others. To diagnose and automatically fix several common Microsoft 365 sign-in issues, run the Microsoft 365 Sign-in troubleshooter. The authentication issue occurs because of missing package information about either the Active Directory Authentication Library (ADAL) or Live ID. This issue occurs only on computers that are running Windows 10, version 1703 or later, and Microsoft 365 version 1807 or later.
Fix authentication issues in Microsoft 365 apps when you try to connect to a Microsoft 365 service
Uninstall old versions of Microsoft Office from your computer and try to activate Microsoft Office 365 again. This works for a week and then the issue raises it’s head again. And it’s random users, not all users experience this in this environment. We inherited this client and it took us 2 weeks to discover that whoever setup their O365 tenant originally hadn’t enabled Modern Authentication. We enabled it thinking that would fix the problem, but sadly no.
- If multiple versions of Microsoft Office are installed, Office 365 activation issues may occur.
- Open the required file, hit Share and then check the list of users that you can give the rights to edit a file.
- I highly recommend NOT just disabling modern authentication using that registry entry because you will have all manner of headache with other Office365 applications.
- Then try to activate the installed Office 365 suite again on your computer.
- Microsoft recommends updating Windows, Microsoft Office and other software regularly.
Common Office 365 Issues and How to Solve Them
How do I fix login problems?
I highly recommend NOT just disabling modern authentication using that registry entry because you will have all manner of headache with other Office365 applications. If you are sure that there are no connection issues, but your Office 365 is not detecting a new update (and you can’t see the “You’re up to date!” message), check the Office 365 update channel. Some of them allow users to get updates before the main release while others provide updates at a later time. The update channel used by Office 365 depends on your Office 365 subscription plan and on configuration. If after running the Remote Connectivity Analyzer Office 365 issues are not fixed, try using Microsoft Support and Recovery Assistant.
Hours of tears and nerve-wrecking frustration and you fixed it all with that blessed Powershell command. This issue being related to the AAD broker plugin is literally NOWHERE else on the internet. You can disable Add-Ins on launch by pressing CTRL and hitting the Microsoft Office app shortcut. In this case, consider using safe mode, which is useful for Office 365 troubleshooting. An internet connection is not available or a firewall is blocking network connections. Installing Office 365 updates can fail for different reasons, and some of them are listed below.