For years, measuring agent performance was a necessary evil—a tedious exercise focused only on basic compliance and speed (like how fast agents could get off […]
Author: allandermot
Allan Dermot is a content strategist at Omind.ai, exploring AI voicebots, speech clarity, and innovative contact center technologies.
How 24/7 Voicebot for Customer Support Can Boost Lead Gen & CX?
Customer expectations have fundamentally shifted. The traditional 9-to-5 support model no longer aligns with how modern buyers research, evaluate, and purchase. A 24/7 voicebot for […]