Run Test E-mail AutoConfiguration to confirm Autodiscover is resolving to Intermedia servers which helps Outlook to connect properly. Not something you want to take on lightly, but sometimes you have to. Be aware that you may need your product key if you received one. Having trouble connecting to your email from Outlook on your desktop? Follow these steps to let Outlook diagnose and fix errors in your Outlook mail profile that might be causing the issue. After you’ve selected a task, you can use the details pane to do things like add more information, add steps, or mark as important.
The methods provided in this article can be used to troubleshoot the error messages listed in the following table. If you typically use an Outlook.com account for email, this issue can occur if there are multiple aliases on the account and the 3rd party email address is the primary alias. If you’re still unable to send or receive email, read how to Fix Outlook.com email sync issues. Customers with only a 3rd party email address set up as the username of their Microsoft Account will be asked to add a 1st party Microsoft alias to their account before accessing Outlook.com.
2 – After clicking OK nothing happens, calendar doesn’t show up neither on the main screen nor under shared calendars. The only way to force the resource calendar to appear is to delegate full access which we don’t want to do. We do have hybrid environment however however resources are created in the cloud (office.com Admin Center exchange) Troubleshooting Outlook Startup Issues and these accounts were working fine for the past couple of years. No changes were done that could affect the behavior of resource accounts just typical MS updates to their products.
I would say first things first is figure out if any of these actually resolves her issue, and then (if so) document it on a quick 1-pager that she can follow if/when you’re not available. When the scan is done and errors have been fixed, run scanpst.exe again until no errors are found anymore. If after scanning the file more than 3 or 4 times errors are still found, you might want to copy over your data in a new pst-file. We have tried all things mentioned above (except reconnecting the MS account), but the only solution so far is deleting the users profile.
If so, wait a short time (usually two or three minutes) to see if Outlook starts working again. If you can’t choose any of the menu options, type inside an email message, calendar event, or contact, Outlook may have frozen. There are three steps you can take to try to get Outlook working again. You might need to set Windows Update to automatically download and install recommended updates.
When you use a pst-file, it could be that an issue with that pst-file is preventing Outlook from starting correctly. When typing, please note the space between outlook.exe and /resetnavpane.If you encounter this issue more often, see this Quick Tip to find a more definitive solution. When typing, please note the space between outlook.exe and /safe.For alternative methods of starting Outlook in Safe Mode see this Quick Tip. As @ode2joy said, clearing out the user’s profile usually works, which is a more thorough procedure than just deleting .nst and .ost files. I have found that when this happens its due to the Account in windows needing to be updated. If you close outlook(make sure its not in the system tray) then click on start and type Domain, then find Access work or school.
You can read how to fix your Outlook problem on the internet, but sometimes the suggestions don’t work for your specific case. So, we have produced this list of general things to try to resolve your problem in Outlook. Read on Troubleshooting Outlook Startup Issues to find out how to fix common Outlook problems below. To get support in Outlook.com, click here or select Help on the menu bar and enter your query. If the self-help doesn’t solve your problem, scroll down to Still need help?
The built-in search will display the message below to indicate it is not using the Windows Search service. Get Help has troubleshooters for classic Outlook for Windows you can run for many common Troubleshooting Outlook Startup Issues scenarios, such as Outlook startup or profile setup problems. These often help resolve issues without the need to contact support. Shows contacts or contact lists depending on what you selected in the left pane. Select a contact or contact list to view details in the contact card on the right.
When this registry key is set, Outlook will use its own built-in search engine. The built-in search will display the message below to indicate it is not using the Windows Search service. The issues documented in this section have been reported after installing the recent updates listed below.
To find the item with the attachment, scan the list of items in the thread. You can give feedback by selecting Help from the top menu, then Feedback. Post questions, follow discussions and share your knowledge in the Outlook.com Community. If your mailbox is full, we won’t be able to reply to your request.