Safe Mode loads Outlook with only essential components, allowing you to isolate and disable faulty add-ins. methods to stop Outlook crashing We have tried all things mentioned above (except reconnecting the MS account), but the only solution so far is deleting the users profile. As @ode2joy said, clearing out the user’s profile usually works, which is a more thorough procedure than just deleting .nst and .ost files. You can automatically repair your Office program files to resolve such problems as Outlook freezing or not responding.
Method 1: Use the Built-in Inbox Repair Tool (ScanPST.exe)Close Outlook.Press Windows + R, type %programfiles%/Microsoft Office/ and press the Enter key or click OK.Open the Officexx or root/officexx folder and locate the ScanPST.exe program.Double-click on the program file to launch it.More items…•Jan 26, 2024
If you can’t find a dialog box open, move on to the next step. There’s nothing in particular to warn you about, as there are many informational and diagnostic information there, but reading the entries may lead to a clue about what’s going wrong. Note that you can sort by methods to stop Outlook crashing clicking on the Source column. Be sure to look where both Outlook exited and when it was restarted. Now all you need to do is to untick the add-ins and close the dialog. For more information about performing a clean boot, see How to perform a clean boot in Windows.
You can disable all Outlook integration within the antivirus software. Or, you can disable any antivirus software add-ins that are installed in Outlook. In System Configuration, if you select a check box, the related service or startup program runs when you restart the computer.
Re-enable add-ins one at a time to identify the culprit if Outlook starts successfully. You may have to contact your antivirus software vendor to determine how to configure the software to exclude any integration with Outlook or to exclude scanning in Outlook. If your antivirus software isn’t up-to-date, Outlook may not function correctly. If the problem doesn’t occur after you restart Outlook, one of the add-ins is likely the cause of the problem. Restore the add-ins one at a time until the problem does occur to determine which add-in is causing the problem. Many of these items can be automatically checked by the Classic Outlook Advanced Diagnostics troubleshooter.
For more information, see Introduction to Outlook Data Files (.pst and .ost). Are you having trouble starting Outlook or receiving “Cannot start Microsoft Outlook. Cannot open the Outlook window” error messages? We can fix the problem for you, or you can use the troubleshooting steps we’re providing below to help resolve these startup issues.
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This article explains how to resolve problems with Microsoft Outlook hanging, freezing or crashing. Our 9 working solutions will help you fix the “Outlook Not Responding” issue and bring your Outlook back to life. The solutions work for Outlook 365, 2021, 2019, 2016, 2013, and earlier versions. To work around this issue, use an Online mode profile for your Microsoft Exchange Server mailbox. On June 25th, 2019, the Outlook Team made a change to the service to fix this issue.
Outlook.com (the web version of Outlook) and Outlook apps require a 1st party alias (Outlook/Hotmail/Live/MSN) to send and receive email, use calendar, etc. Sending a re-engagement campaign is a last-ditch effort to see if they want to stay on your list. If they don’t engage with that email, either, then it’s time to say buh-bye.
I have found that when this happens its due to the Account in windows needing to be updated. If you close outlook(make sure its not in the system tray) then click on start and type Domain, then find Access work or school. You should see the Microsoft account, click on it and disconnect it. Find solutions to common problems or get help from a support agent. If Outlook is NOT able to start in safe mode, then try the next proposed solution below, entitled Create a new Outlook profile. Use the classic Outlook startup troubleshooter to diagnose and fix several common classic Outlook for Windows issues for you.
You can create a new profile and then add your email accounts to the new profile. If you try to delete or move a large number of messages at once, Outlook can appear to freeze, but really, it’s working behind the scenes. If Outlook is performing some operation on hundreds or thousands of messages at once, it might appear to be stuck. Give Outlook a few minutes to finish the process and methods to stop Outlook crashing it should start to work again. For example, the first time you try to Dismiss All on a list of reminders, Outlook asks you if you’re sure you want to do that.