Saudi Arabian Airlines, widely known as Saudia, has solidified its reputation as a top-tier airline both regionally and globally. As part of its commitment to international travelers, Saudia maintains fully operational offices in various major cities, including the U.S. capital. The Saudi Airlines Washington Office in USA is a critical hub for passengers looking for convenient in-person services related to flights, cargo, and customer support.
This guide explores everything you need to know about Saudia’s presence in Washington—services offered, office locations, contact details, FAQs, and more—so you can travel with peace of mind and clarity.
Why Visit the Saudi Airlines Washington Office?
Whether you’re flying for business, vacation, religious pilgrimage, or family visits, handling travel logistics can be overwhelming. The Saudi Airlines Office in Washington serves as a one-stop shop where passengers can book, modify, or cancel reservations, seek cargo information, get visa guidance, and resolve post-travel issues like baggage claims.
This office acts as an extension of the airline’s world-class customer service, bringing the same level of hospitality found onboard to the ground in the U.S.
Office Locations and Contact Information
Saudia has three key operational points in the Washington region, each focused on a specific type of service: general ticketing, airport assistance, and cargo handling.
✅ Main Office – City Ticket Office (CTO)
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Address: 8081 Wolftrap Road, Suite 200, Vienna, VA 22182
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Phone: 571-722-1800
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Reservation Number: 1-800-472-8342
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Email: customerrelations@saudia.com
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Working Hours: Monday to Friday, 9:00 AM – 5:00 PM EST
This is the primary office for all general customer services, including new reservations, changes, refund requests, and information regarding travel regulations or special needs.
✅ Airport Office – Dulles International Airport (IAD)
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Location: 1 Saarinen Circle, Washington Dulles International Airport, Sterling, VA 20166
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Service Phone: 571-722-1860
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Reservation Assistance: 1-800-472-8342
Located at one of the busiest airports in the United States, this office provides same-day travel assistance, check-in issues, transit guidance, and help with airport amenities.
✅ Cargo Office – Saudia Cargo at IAD
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Address: 23703 Air Freight Lane, Cargo Building No. 6, Door C, Sterling, VA 20166
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Cargo Phone: +1 703-651-1329
This facility supports international cargo shipments and logistics queries, serving both commercial and private customers needing to move goods between continents.
Airport Information: Dulles International (IAD)
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Airport Code: IAD
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Address: XG2R+WG Dulles, Virginia, USA
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Main Airport Phone: +1 703-572-2700
Travelers departing from or arriving in Washington through Saudi Arabian Airlines will find full support at the Dulles Airport Saudia counter, from baggage claim services to visa and document verification.
Online Tools You Can Use
Though in-person visits to the office are convenient, many tasks can also be managed digitally:
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Manage Your Booking: Click here
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Track Your Flight: Check Status
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Baggage Policies: View Allowances
These resources save you time and allow you to update your travel details from the comfort of your home or mobile device.
Services Offered at the Saudi Airlines Office
The Saudi Airlines Washington Office is known for its wide array of services aimed at giving you a seamless travel experience:
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International and Domestic Ticketing
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Flight Rescheduling and Upgrades
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Refund Requests and Cancellations
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Visa & Passport Documentation Guidance
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Alfursan Frequent Flyer Account Services
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Assistance for Senior and Disabled Passengers
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Group Travel & Business Travel Packages
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Extra Baggage Purchase and Policy Info
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OK to Board Services
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Lost & Delayed Luggage Support
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Air Cargo & Freight Documentation
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Check-in Time & Seat Preference Help
With this all-inclusive service lineup, travelers can enjoy personalized care and quick solutions to complex travel needs.
Saudia’s Aircraft Fleet Overview
Traveling on Saudia means boarding some of the most advanced aircraft in the aviation world:
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Widebody Fleet: Boeing 777-200ER, Boeing 777-300ER, Boeing 787-9 Dreamliner, Airbus A330-200, A330-300
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Narrowbody Fleet: Airbus A319, A320, A321
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Regional Jets: Embraer ERJ-170
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Cargo Fleet: Boeing 747-400F, 747-8F, 777F, and others
These aircraft are equipped with modern comforts like Wi-Fi, in-flight entertainment, lie-flat business seats, and award-winning halal meals.
10 Frequently Asked Questions (FAQs)
1. Can I upgrade my seat from the Washington office?
Yes, agents can assist with upgrading to Business or First Class, depending on availability.
2. How early should I arrive at Dulles for my international flight?
At least 3 hours before departure is recommended.
3. What’s the contact number for cargo services?
Call +1 703-651-1329 for all air freight and logistics inquiries.
4. Is it possible to change my flight date in person?
Absolutely. Visit the main office or the airport desk to modify your itinerary.
5. Do I need to visit the office to get a refund?
You can either visit in person or email customerrelations@saudia.com with your ticket details.
6. Does the airport office handle wheelchair requests?
Yes, they offer special assistance services for differently-abled or elderly passengers.
7. Are group bookings available?
Yes, the Washington office handles group and business travel arrangements with customized packages.
8. Can I check in at the airport office?
Yes, but it’s best to check in online or at the check-in counter. The office can assist if issues arise.
9. Where do I submit documents for visa verification?
The main office can review and guide you regarding travel documents required for your destination.
10. Is the Washington office open on weekends?
No. Regular hours are Monday to Friday, 9:00 AM – 5:00 PM EST.
Final Thoughts
With multiple physical locations and a team of experienced agents, the Saudi Airlines Washington Office in USA delivers fast, friendly, and full-spectrum support for travelers across the DMV area (D.C., Maryland, Virginia). From resolving travel hiccups to answering cargo queries, this office is a vital point of contact for smooth, stress-free journeys.
So whether you’re finalizing your Hajj pilgrimage, planning a business trip to Riyadh, or shipping goods across continents, don’t hesitate to visit the Saudi Airlines Washington Office and experience true Saudi hospitality—on the ground and in the air.
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